Frequently asked questions

  • General
  • Affiliates
  • Charges and refunds
  • Designs
  • Miscellaneous

My project is taking longer than expected. How can I expedite my project?

Talk to your project manager or email support. Chances are it’s a communication gap or your designer is waiting for information to complete your request.

I uploaded 5 projects. How do I tell you which order I want them done in?

Your projects are laid out in order on your Trello dashboard. To change the order or re-arrange them, click and grab the card you want to move and shift it up or down with your mouse. From this dashboard, you will be able to arrange projects in any order you want. Your designer will work on all your projects based on the order you assigned. If you’re having trouble re-arranging, no worries. Simply tell your project manager or designer, and they’ll do it for you.

Can you guys create a project in another language?

Yes as long as you provide the instructions in English and all of the content associated with the project.

How do I get paid?

All affiliates and partners are paid once a month via an approved method of receiving payments.

What’s your commission structure?

Our commission structure is multi-tiered. Commission is 15% and can be stacked as you refer more prospective customers. Please contact support for further details.

How do I become an affiliate?

If you’re interested in becoming an approved affiliate, please complete the application on this page and we will determine if we’re a good fit for one another.

If I refer customers to you, do I get something?

If you’re an existing customer and want to refer your friends to us, you will receive a percentage of their recurring payment. Naturally, we also have an affiliate program should you be interested.

I didn’t use my account this month, can I get a refund for the month?

We only offer refunds during the initial trial period and under certain situations. Unfortunately we can’t refund due to inactivity.

I just got billed even though I canceled? What do I do?

Please contact support immediately if you were erroneously billed after cancellation. Your cancellation request will be time stamped and recognized on the date/time that you submitted your request. Should you be billed after that date, you will be eligible for a refund.

How do I cancel?

You can email support directly, message your project manager, or use the “Contact support” feature on the dashboard and request to cancel.

Do you accept check, cash, money transfer, or Paypal?

We do not accept check, cash, money transfer, or Paypal as methods of payment. At the moment the only accepted form of payment is a verified credit or debit card.

Why am I being billed on a monthly basis?

Brandboost operates via a subscription model. In order to receive the benefits of submitting design requests whenever you want, for whatever you want, and as frequently as you want, a membership is required.

My project is taking longer than expected. How can I expedite my project?

Talk to your project manager or email support. Chances are it’s a communication gap or your designer is waiting for information to complete your request.

Can you guys create a project in another language?

Yes as long as you provide the instructions in English and all of the content associated with the project.

I’m not happy with the quality of my designs. What do I do?

Speak to your designer and project manager immediately in discussions and/or email support right away. Your project manager will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control. Our goal is to deliver a seamless experience and make sure you’re receiving outstanding value with Penji.

Are the fonts commercial free to use?

Yes. We only use fonts that are fully licensed or free to use in your designs.

How do I know my design are trademark and copyright free?

All of our designers are trained to check and double check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.

My project is taking longer than expected. How can I expedite my project?

Talk to your project manager or email support. Chances are it’s a communication gap or your designer is waiting for information to complete your request.

Can you guys create a project in another language?

Yes as long as you provide the instructions in English and all of the content associated with the project.

Do you sign NDA?

We do not sign NDA’s or any legal documents.

I’m not happy with the quality of my designs. What do I do?

Speak to your designer and project manager immediately in discussions and/or email support right away. Your project manager will likely assign another qualified designer to your projects and monitor your projects more closely to ensure quality control. Our goal is to deliver a seamless experience and make sure you’re receiving outstanding value with Penji.

How do I know my design are trademark and copyright free?

All of our designers are trained to check and double check resources, icons, images, and fonts used on your design for trademark and copyright infringement. So you can have the confidence to use your completed designs without fear of trademark or copyright infringement.

Managing design projects

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We use Trello at Brandboost because it’s the best tool for organizing your projects. 

It seamlessly allows you to know the status of your task, find the attachments and files from your projects and easily request revisions.

Read the information below to understand a little bit better how you can organize, know the status of your task, find attachments and easily request revisions:

Let’s begin with Trello basics

 

Lists

Lists are where your projects will go, they also help you understand visually in which step in the process your projects are. 

A) To-do: where you should put all your new projects. When they are on this lists it means for you that we haven’t seen it yet.

B) Doing this is where you will see your projects once they have been assigned to one of our graphic designers. This is generally done by the Project manager. By the time your project is here it will also get a due date.

C) Revision Request: on this list you should be moving your tasks when they need a change or modification. It’s important that you do this so your project manager can visually know that you need a revision for the particular project that’s on that list.

D) Done list: this is where we will move your project once is completed for you to review.

E) Best practices: we want to make requesting tasks as easy as possible, on this lists you will find the best practices for most types of projects that you will need. If you don’t know what information to submit or you’ll like some guidance this is where you will find all of that!

How to add a new project or graphic design request 

Projects are represented by cards. 

Adding cards for each project that needs to be completed is very easy, just by clicking “Add A Card” in the to-do list. 

Pro tip: Keep card titles short to make it easier to scan and see the status of each project on the board.

Elements of a card that will make your life simple:

  • Card title: After you click “Add card” you will be prompted to enter the title of your project.

Attachments: Do you need to provide reference or inspiration with an attachment, drawing or anything similar? You can do that easily by drag and dropping your files to the card, or by clicking on attachments directly.

Comments: are used to keep communication about the project, whether it’s changes or new information that needs to be shared.

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